Frequently Asked Questions
Do you deliver to my address?
We deliver to a 20 mile radius from Mayfield, NY. Please check the location section to see if we deliver to you or call us at 518-661-6112.
What is your minimum delivery?
100 gallons
Do you accept NYS HEAP?
Yes, we happily accept NYS HEAP & Catholic Charities assistance.
Are you accepting new customers?
Yes! However, December-March new customers may need to expect a 2 week wait for delivery, especially if we have had recent storms delay deliveries.
What type of payments do you accept?
Smith & Sons Fuels is a C.O.D company. We accept cash, check, ach, credit card, & NYS HEAP. We DO NOT charge extra for credit card use.
We can offer a .05/gallon discount to cash paying customers who inquire each time they order.
I am selling my home; how can I get a fuel oil property sale statement?
Please email your request to smithandsonsfuel@gmail.com 72 hours prior to the closing. Include an image of your fuel gauge & where you would like the statement sent back to.
What are your hours?
We are open Monday - Friday 9am to 4pm during the heating season. We have 24/7 emergency deliveries available ($125 fee applies).
How far ahead should I place my order?
December -March we suggest you order at least 1 week ahead to avoid an emergency fee.
What is my account number?
Your account number is a 4 digit number. It is located on your yellow invoice right under your zone day and tank size. If you have trouble finding it please call.
How can I change an order I already placed?
Changes must be made 48 hours in advance. We often cannot get a hold of the drivers in time to make changes. If you need to change your order the day of delivery, put a large note around the fill for the drivers and call us.
Do you have gift certificates available?
Yes,
Do you offer pre-payment plans?
We are a COD company but you can pre-pay year round to build a credit.
We offer pre-payment plans April-August that allow customers to pre-pay in the summer to offset the cost of fuel during the winter months.
Fuel prices fluctuate everyday so we don't want to estimate you in at a higher set price per gallon but we can allow you to decide (or we can provide you with an estimate like $225/month) how much you want to pay ahead each month. Then we will credit your account like a savings account.
Do you offer service work?
We do not have an inhouse service department but please call to see who we recommend in your area.