Frequently Asked Questions

Do you deliver to my address?

We deliver to a 20 mile radius from Mayfield, NY. Please check the location section to see if we deliver to you or call us at 518-661-6112. 

What is your minimum delivery?

100 gallons

Do you accept NYS HEAP?

Yes, we happily accept NYS HEAP & Catholic Charities assistance. 

Are you accepting new customers?

Yes! However, December-March new customers may need to expect a 2 week wait for delivery, especially if we have had recent storms delay deliveries. 

What type of payments do you accept?

Smith & Sons Fuels is a C.O.D company. We accept cash, check, ach, credit card, & NYS HEAP. We DO NOT charge extra for credit card use.

We can offer a .05/gallon discount to cash paying customers who inquire each time they order. 

I am selling my home; how can I get a fuel oil property sale statement?

Please email your request to smithandsonsfuel@gmail.com 72 hours prior to the closing. Include an image of your fuel gauge & where you would like the statement sent back to. 

What are your hours?

We are open Monday - Friday 9am to 4pm during the heating season. We have 24/7 emergency deliveries available ($125 fee applies). 

How far ahead should I place my order?

December -March we suggest you order at least 1 week ahead to avoid an emergency fee. 

What is my account number?

Your account number is a 4 digit number. It is located on your yellow invoice right under your zone day and tank size. If you have trouble finding it please call. 

How can I change an order I already placed?

Changes must be made 48 hours in advance. We often cannot get a hold of the drivers in time to make changes. If you need to change your order the day of delivery, put a large note around the fill for the drivers and call us.

Do you have gift certificates available?

Yes,

Do you offer pre-payment plans?

We are a COD company but you can pre-pay year round to build a credit. 

We offer pre-payment plans April-August that allow customers to pre-pay in the summer to offset the cost of fuel during the winter months. Fuel prices fluctuate everyday so we don't want to estimate you in at a higher set price per gallon but we can allow you to decide (or we can provide you with an estimate like $225/month) how much you want to pay ahead each month. Then we will credit your account like a savings account.



Do you offer service work?

We do not have an inhouse service department but please call to see who we recommend in your area. 


Address

PO BOX 191 /2346 State Highway 30
Mayfield , NY 12117, US

About us

We deliver heating oil and kerosene to residential and commercial customers throughout Fulton, Montgomery, Saratoga, and Hamilton counties. 

Fresh Fuels, Friendly Service, & Competitive Pricing. 

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